In one of my client files, the option to send employees an invite by email to enter their TD1 and direct deposit information is not there, would anyone know why?

Hi mike-lefler,

Thanks for reaching out here.  QuickBooks Online Payroll is a dynamic way to ensure your staff is paid with confidence.  It's important that you're able to send an invitation to your employees seamlessly.  I'll be happy to assist, so you can get back to what you love!

In this situation, I recommend reviewing the employee details to ensure the correct email address has been entered.  In addition, clearing cache on your browser can also prevent unexpected behavior.  I also suggest logging in from a private or incognito browser to see if you get the same result.  Other recommended browsers are Safari, Edge, Google Chrome and Firefox.  

Should the issue persist, please don't hesitate to contact us so we can work with you independently, and look further into this from our end.

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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