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R
rkkt
November 27, 2023
Question

Intuit charging fees per employee on a desktop - how are they able to determine how many?

  • November 27, 2023
  • 4 replies
  • 0 views

I've searched for this answer and it looks like all the threads regarding this have been removed.  I think QB is somehow accessing my desktop to determine how many employees we have and then I get billed accordingly.  If I look in my windows 'start' area I see under the user and admin log in it has an additional QBdataserviceuser33 - I noticed this awhile ago and deleted a bunch of them but they seem to just pop up again.  How are they able to access my data when it has a password.  I imagine I agreed to this in some fine print somewhere but I am very creeped out about this and would like to be able to block them.  If they want to charge per employee I would much rather send a report than have them able to mess around in my highly confidential information.

I guess my 

4 replies

T
Trish_T
November 27, 2023

Hi rkkt,

 

Thanks for reaching out to us here.  It's important to understand how your QuickBooks Desktop payroll information is gathered, to ensure your subscription fees are accurate.  I would be happy to provide some insight here!

 

In addition to the fixed monthly fee, you will be charged an additional 'per-employee' fee.  After a successful payroll run, the information is sent to the billing system.  This is strictly for the purpose of calculating the per-employee fee for the billing period. The details included are the paycheque creation date and the employee name(s). The billing system only receives the details of the employees that were paid, and does not include all active employees on the company file. No other information is sent, and Intuit does not have access to any additional information on the company file.  Should you have additional concerns about your company's privacy, click here.

 

Please don't hesitate to reach out with other questions or concerns.  We would be glad to help!

 

 

R
rkktAuthor
November 30, 2023

Thanks for your reply.

We have been charged this additional fee for a few months now.  You mention somehow my desktop sends you a report with the employees name and the date they are paid?   How do I access this report that is being sent without my acknowledgement?  I'd like to see what is going on.  And if my system is supplying this info why does it look like QB has a log in to our system in place?

In a world where data hacks are becoming very prevalent I'm not thrilled that all this info is being accessed without my knowledge.  I see you've included a link to your privacy policies for every piece of software you sell but I can't find the policy that protects my personal and employee data in quickbook desktop.  Please link the specific site.

Thanks,

Karen 

    J
    JamesM4
    November 30, 2023

    Hello Karen. In order to inquire more about the privacy and access to your account, I recommend reaching out to our support team outside of the public Community. A specialist will be able to assist you by providing info pertaining to your specific account while in a private and secure support environment. You can get in touch by dialing 1-833-317-2226. To find out more about our hours and other contact methods, please follow this link here. In the meantime, feel free to ask other questions. I'm here to steer you in the right direction. 

    L
    Linda1066
    January 12, 2024

    It appears there are problems with this method of determining the number of employees monthly.  I have gone back through my invoices and the number do not match the number of staff I had on at that time.  My business has a core staff and then hires casual employees for a few months every year.  Most casuals are paid bi-weekly and the core staff are on monthly.  First question:  on Intuit's billing is the number of employees listed from the previous month?  E.g. October bill shows 9 employees.  Was this figure determined from September's payroll.  Seems Intuit has a bit of a mess on its hands.  Either way - none of my invoices matched reality.

      H
      Henock K
      January 13, 2024

      Hi Linda1066,

      Thanks for joining this thread. Based on what you have described, I'd encourage you to contact our customer support team for more details regarding employee fees on your account. You can reach out to our team at 1-833-317-2226 from Monday to Friday between the hours of 9 AM and 8 PM EST. 

      Let me know if you have questions, I'll be happy to help.

      K
      KelbyR
      January 13, 2024

      Answering the question and addressing potential misinformation in the whole from other QuickBooks team members in the whole discussion thread would be much more helpful.

        S
        susan3rd
        April 9, 2024

        Why is QBO charging per employee fee on top of basic payroll? It makes no sense. 

        J
        JamesM4
        April 9, 2024

        Hello susan3rd. Your feedback about the pricing structure is important to us and I'd like to help make sure your voice is heard. The pricing structure helps us invest more into payroll tools that help you get your work done faster. In the meantime, feel free to ask other questions. I'm here to help. 

        R
        randy46
        June 26, 2024

        I am trying to find out how much they charge per employee on each pay run - does anybody know

         

         

        J
        JamesM4
        June 26, 2024

        Hello randy46. To learn more about our payroll pricing, I encourage to check out this link here as it provides the payroll pricing options depending on the payroll package. Feel free to ask other questions. I'm here to help.

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