Is any one having a hard time with the EFT's and etransfers coming in ?

Hello roberta-huskylan,

Welcome to the QuickBooks Community! It's a great option to hear from other users who might be going through the same thing you are and to get answers from the QuickBooks Team for your questions. My goal is to make sure you get the answers you need.

When it comes to these kinds of situations, knowing exactly what area of QuickBooks Online you're having issues with and what sort of errors you're encountering is important to finding a solution. From time to time, the program doesn't work quite as expected because of caching issues and temporary Internet files. Typically, clearing them out helps get things back in order. In light of that, I encourage you to try these steps.

• Clear your browser or app's cache
• Try a different browser type
• Use a browser instead of the QuickBooks Online app for Windows or Mac
• Ensure you're meeting the system and browser requirements for QuickBooks Online
• Reset your Internet or try on a different computer

If after that you're still having trouble with your EFTs and etransfers coming into your books, I recommend getting in touch with support. The agent will be able to collect all the details necessary to get you back on track with recording these transactions in your books. Here's how to reach us.

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

I hope that helps!