Is it normal to get “Something went wrong” while using an iPad to get some work done?

Hi there,

It's vital you're able to use the program without getting error messages. Rest assured, I got your back.

Based on what you've described, it sounds like you need to reset your app data. Doing this helps fix most issues the app may be having. Here's how to reset app data: 

1. Go to the Help menu on the navigation bar at the top.
2. Click Reset App Data.
3. Allow a moment for the process to complete, and then close the app.
4. Be sure to right-click the app and Run as Administrator when re-opening.

If you don't have Step 4, proceed with re-opening the app and check to see if you're still getting the error message. If this issue continues, please contact our support team using this link here.