Skip to main content
N
norenda.office@g
January 10, 2024
Question

Is QBO working on T4 XML file? CRA file is missing the Transmitter it's a Quickbook issue. We are unable to process your submission because it does not conform...

  • January 10, 2024
  • 2 replies
  • 0 views
Spoke to CRA, they are saying Quickbooks need to fix this .

We are unable to process your submission because it does not conform to our specifications. We strongly recommend that you validate all submissions with a validating parser before you file. Please validate your file, correct it and then resend your submission.

    2 replies

    A
    Amanda-B
    January 10, 2024

    Good afternoon, norenda.office@g

     

    Thanks for turning to the QuickBooks Community for support! I'd be happy to point you in the right direction.

     

    Our engineers are aware of this issue and are working on getting this resolved. I recommend reaching out to the support team outside of the Community. They'll be able to attach your account to the list of affected accounts so you can receive email notifications about updates. You can reach out to them by following one of these methods:

     

    Schedule a Callback or start a Chat: select (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > then hit Let's Talk > choose Get a callback

     

    If you have any other questions, feel free to reach back out here.

    T
    Trudy M
    January 22, 2025

    Is there any update on when QB will fix this?

    A
    ap-sabrelimited-
    January 22, 2025

    I received this update from QuickBooks a few minutes ago.

    Thank you for your continued patience while our engineering team looked into this issue for you on QBOP: error with rep ID - Unable to upload T4, T4A, T5018 .xml file.Please note that we are working with CRA to have this issue resolved. In the meantime, here are three potential workarounds to resolve the issue:

    1. If you have access to your client's My Business Account (MyBA), you can log in and upload the file directly.
    2. Alternatively, send the XML file to your client and ask them to upload it through their MyBA account.
    3. As a final option, you can edit the XML file. To do this, open the file in Notepad, locate the "” tagline, and insert the following information directly below it:

         xxxxxxx

    Replace the ‘xxxxxxx’ with the 7 alphanumeric value that’s equal to their Representative Identifier.

    Note: Please ensure there is an indent for  xxxxxxx to align with the
    XML document.

    Thank you for your continued patience while we worked towards completing this investigation.

    This is in reference to support contact Case Number 15129952901. 

    Sincerely,

    The QuickBooks Team

     

    Can anyone make sense of this?

    B
    BMalison
    January 18, 2025

    The .xml file created when transmitting T4's populates the transmitter's business number on the T619 with that of the client and therefore, cannot complete the transmission.

     

    I have tried to reach out to my rep but have not received a response

    A
    Acctgatyoursvc
    January 20, 2025

    I have even modified it to show my rep ID or my business number, but to no avail. As I don't expect to get a resolution from Intuit in a timely fashion, based on your statement, I am no entering the T4s manually. What a joy.

    D
    Discant
    January 22, 2025

    Same situation, When I try to efile through Quickbooks it is supposed to create an XML file but it is creating an HTML file , and when I get to the area to login into CRA with represent a client ID and sign in partner (I use my bank) as soon as I enter by bank Login ID I get the following message

    "We're sorry for the inconvenience.  This function is currently unavailabe.  Please try again later."

     

    Tried logging into my CRA account to just upload the file through there and got the message that my transmitter ID did not match the T619 ???

    Error: We are unable to process your submission because the representative ID given in the attached T619 electronic transmittal record does not match the representative ID you used to sign in

    so looks like I will be doing manually as well.  Good thing I only have 10 to do but still arghh!!

     

    FYI also as mentioned the file that QB is supposed to create s/b an XML file mine is showing up as HTML and it disappears from the folder after an undetermined amount of time

     

     

     

     

     

    Terms & ConditionsAccessibility statement