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billjoynt@toront
December 22, 2021
Question

Is there a listing of payroll cheques that have been matched?

  • December 22, 2021
  • 1 reply
  • 0 views
Payroll comes out of my bank in a lump sum, then when matching, I match to multiple transactions. I have a situation where one cheque is not available for matching, and I want to determine if it was previously matched in error but can only find the bulk transaction not individual cheques. Is there a way to find individual payroll cheques that have been previously matched?

1 reply

H
Henock K
December 22, 2021

Hi  billjoynt@toront,

Welcome to the Community. Matching your banking transactions is key to making sure your books are up to date. QuickBooks Online is a great program that offers the ability to simply track your sales and expenses. I'd be glad to point you in the right direction to find individual payroll cheques that have been previously matched.

In your QuickBooks account, you can click on Accounting on the left navigation menu > select Chart of accounts > find the bank account and click on Account history > you can go through it to find the payroll cheque. A matched transaction will have the letter "C" under the ✓  column or the letter "R" if it's reconciled. Once you find it, you can unmatch it and match with the correct transaction.

If you'd like to get further assistance, I encourage you to contact our customer support as they can have a closer look at this. Here are some options available to reach out to our team.

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram. Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET


Let me know if you have any questions, I'll be happy to help.

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