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claudette-cbbook
September 28, 2023
Question

Is there a way to see when an employee accepted their Workforce invite?

  • September 28, 2023
  • 1 reply
  • 0 views
I set up a new employee and went to invite them to Workforce and it shows as they already accepted.

1 reply

A
Amanda-B
September 28, 2023

Hey there claudette-cbbook,

 

It's always a pleasure to see new faces in the Community, Welcome! Thanks for reaching out to us here. Making sure you get the support you need is important. I would be happy to point you in the right direction for the best assistance.

 

Based on what you've described, I feel you'd benefit more by contacting our support team outside of the Community as we would need a bit more information from you. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

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claudette-cbbookAuthor
September 28, 2023

They were my first contact via phone call and it was them who said I had to ask the community.

A
Amanda-B
September 28, 2023

I see, I recommend verifying with other users who have access to your QuickBooks account, to see if they've sent an invitation. Also, I suggest asking your employee if they have accepted any invitations. Feel free to send us a DM so we can work directly with you. 

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