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December 27, 2021
Question

Is there an issue with entering the timesheets in QBO. I have been reporting this since 24 Dec 2021. But no resolution still. I have to run the payroll today What do I do

  • December 27, 2021
  • 1 reply
  • 0 views
The pay items are being shown as unavailable in Timesheets

1 reply

December 27, 2021

Hi singhajayvir,

Welcome to the Community. It's essential that your hours are correctly entered in your timesheet so that you can get back doing what you love. QuickBooks Online is a flexible program that simplifies the way you manage your books. I'd be glad to point you in the right direction to get the support you need to enter the timesheets in QuickBooks.
 

This type of issue can be caused by browser cache and cookies as they can prevent the system from functioning effectively. I'd encourage you to refer to the following steps to complete some browser troubleshootings.
 

If the steps provided above don't work, I recommend that you contact our customer support team as they can have a closer look at how to resolve this. Here are some options available to reach out to our team.
 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat
  • Social MediaFacebookTwitter, in a private message.
     

Feel free to reach out if you have any questions, I'll be happy to help.