Is there an issue with the Payroll tax payments module? I have tried to post my payment but it isn't processing the journal entry

Hi there JenniferMac

It's vital that all transactions be entered properly so that your tax balances can be accurate. QuickBooks Online Payroll is a great tool able to help you keep track of payroll tax deducted on pay so that you can remit it to the government. I can point you in the right direction for assistance with payroll tax payments.

For assistance with the feature to pay your payroll tax payments directly from your QuickBooks Online Payroll subscription, I recommend reaching out to the QuickBooks Online support team. They'll be able to verify your account in the system to see the status of the transaction and assist to get the journal entry to properly affect your books. You can reach out to them using these methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

If you have any other questions, feel free to reach out here.