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April 27, 2021
Question

Just starting on QB. I had to enter previous payroll amounts from old system, which I have done. The end results in #'s is correct, except for the Taxes Withheld Amount.

  • April 27, 2021
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1 reply

April 27, 2021

Hello info-alssewage-c,

 

Thanks for choosing QuickBooks Online and QuickBooks Online Payroll for managing your business! It's great to hear that you're getting going with the setup, and I'd be happy to help you with making sure you have the correct numbers entered for your historical payroll information. I know how important those figures are.

 

When you're entering year-to-date information in the payroll setup for your employee, there are just a few quick questions to make sure we have the correct time periods, and then you can enter the details. The good news is that if you've entered the numbers and noticed that there's a mistake before running your first payroll, you can go back into the employee profile and make a change by following these steps in the Employee section of the Payroll tab.

  1. Select the employee name.
  2. Choose Edit employee.
  3. Click the pencil icon beside the How much did you pay [employee] this year?
  4. Change the amounts as needed.
  5. Click Continue to save.
  6. Click Done to exit the employee profile.

If you've already run a payroll, our support team can help with making the corrections you need. We have a process where you can fill out a spreadsheet with the information you need and then our team will make the changes for you. Don't worry, the member of our team you connect with can walk you through the process so that you have confidence in filling out the form. The first step is just reaching out to us. Here's how.

 

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

We've got your back and can help you with this setup. Here are a few links that I think will also be helpful for you.

Wishing you the best!