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A
andrew99
April 14, 2022
Question

More Bad Support - and the lack of one basic payroll number everyone needs....

  • April 14, 2022
  • 1 reply
  • 0 views

Once again, terrible chat support.

Lots of copy and paste, have you read this article, you can run this report... etc.

 

Bottom line;

I am paying $24 a month, to have payroll.

4 times a year, I need to go to the CRA website, and enter a date, the number of employees, and two numbers.

Yet, in your Payroll Taxes Filing page - you don't show the Gross Payroll number. (how stupid is that)

 

Spelling that out, three times to your "staff" on the help chat, just got me more reports, where I can calculate the number myself.

 

When I finally DID file it, recorded the date, cheque number, etc - the receipt from QBO transaction came up on the screen, and GUESS what was there... the gross payroll. (so you knew it all along)

 

More examples of overpriced, underserved software, backed by terrible support. <sigh>

 

Again, for $24 a month, you'd think they could just put one number on the screen...

1 reply

U
uraharaK
July 17, 2022

"Payroll Summary" report shows you the gross pay for any period you like.

A
andrew99Author
July 19, 2022

Yes.... AFTER you have hit submit.

 

The GST/HST submission is a better example of "how it should be"... as it shows you on the screen, alll the numbers you need to submit to CRA. Once you have done that, you can confirm that you submitted, and it files the report.

 

The Payroll one, is backwards...

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