My employee names are not showing up on the weekly timesheet entry page when I click on the down arrow. Where did they go????

Hello jls49,

Welcome back to the QuickBooks Community. It looks like you're getting some last-minute work done before the new year, and I'd be happy to help you with your employees and weekly timesheets in QuickBooks Online. Hopefully that'll leave you some time for celebrations later.

Typically, when these kinds of issues happen in the program, it can often be chalked up to a display issue. This can be particularly true if you've just added the employee to your Payroll area and then immediately went to the Weekly Timesheet. Sometimes, the program just needs a refresh to catch up with the change you made. Here are some things you can try.

• Log out and log back into QuickBooks Online.
• Clear browser cache if using a browser
• Clear the app cache if using the QuickBooks Online app for Windows or Mac
• Try a browser if using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

Apart from logging in and logging out, the other steps target cache, browser, app, and Internet troubleshooting to make sure that QuickBooks Online is able to effectively communicate with the cloud. Trying these steps can often quickly resolve a number of issues in the program.

The next thing to consider is whether your employees are still active in your Payroll. You can do this by selecting Payroll from the left menu, then reviewing your employee list. If the employees you're looking for aren't there, select the drop-down that says Active employees and change it to Inactive employees, and review that list. If you don't have a Payroll subscription, the option to view inactive employees is through the small gear icon above the Action column.

If the employees you're looking for are there, you can make them active again. How you do that is going to depend on whether or not you have a QuickBooks Online Payroll subscription. If you don't have a subscription, follow these steps in the Payroll tab to manage your employees.

1. Find the employee you need to be active.
2. Click Make active in the Action column.

When you have a QuickBooks Online Payroll subscription, follow these steps in the Payroll tab.

1. Select the inactive employee in question.
2. Select Edit employee.
3. Click the Employment tab.
4. Change their Status and other details as needed.
5. Click Done.

By doing that, the employee or employees will be available in your drop-down lists again. Give it a shot.

If you're still having trouble, I recommend connecting with our support team outside of the QuickBooks Community. A member of the team will be able to work with you to figure out what's happened and get you back on track with your account. Here's how to get in touch.

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

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Have a great rest of your day!