My employee's direct deposit never made it to their account. How do I trace a payment?

Hello crystalst, 

Your payroll is vital part of your business. I'll be happy to assist so you're on the right track with paying the employee in question. 

To get started, I recommend going over the reasons why the employee hasn't received their deposit:

• Employees' bank account information was entered incorrectly.
• There's a problem with the employee's bank.
• The pay date falls on a weekend or holiday.
• The direct deposit payroll was submitted after the cutoff time which is 5 PM Pacific Standard Time. When this happens, the payroll will be processed on the next banking day.

If you've verified with the above and you're still experiencing issues, I recommend contacting our support team by using the the following contact details. They'll be able to take a look at your account and assist you further. 

I'll be one message away in case you have additional questions. Otherwise, I wish you a great rest of the week!