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amandaburton
Apr 24, 2022 6:44 PM UTC
Question

My employees ROE is very wrong. Why, and how do I fix this?

I am trying to create a record of employment for an employee I am laying off, but it is not showing all of their insurable income, or paycheques. Why, and how do I fix this?

1 reply

JamesM4
Apr 25, 2022 3:01 PM UTC

Hello amandaburton, 

 

Welcome to the Community. I'll be happy to point you in the right direction so you can get back to doing what you love. QuickBooks is a versatile program that simplifies the way you manage your transactions. 

 

Based on what you've described, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. A specialist will also be able to share your screen and help you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else.

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