My payroll is not working. Error says “something went wrong”. It has been doing this all day. Is there a fix?

Hello there, maclennanconstruction. Let's perform some quick troubleshooting steps to sort out this issue and help you work with your payroll tasks seamlessly.

Beforehand, would you mind sharing more details about your concern? With which specific payroll tasks does this error message appear? Additional information can be helpful for me to check if other users are experiencing the same issue and to determine the most appropriate resolution.

In the meantime, log in to your QuickBooks Online (QBO) account using a private or incognito browser to identify if this is a browser-related issue. This is the most recent version of the webpage you can use without storing data that might cause these errors. Refer to these shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime data collection can create corruption, however, removing this should fix the issue. You can also use supported, up-to-date browser to roll out the possibility of a browser-related issue

Moreover, you'll want to browse this article that takes a deeper dive into the payroll settings: Payroll set up: Payroll preferences.

Should you have any more questions or need further assistance with adjusting your company’s EI rate, feel free to reach out. Our QuickBooks Community team is always on standby to help you with any concerns you may have with the software, maclennanconstruction.