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December 2, 2021
Question

Net pay for one employee is off by 0.01, how do I edit it during payroll run process?

  • December 2, 2021
  • 1 reply
  • 0 views
Have done this before with assistance, but today can't find my way to where it allows me to edit this number.

1 reply

December 2, 2021

Hello -nwowc-org, 

 

Welcome back to the Community. Your payroll is an essential part of your business. It's important you're able to run your payroll using correct and precise totals. Rest assured, I'll be glad to steer you in the right direction so you can get back to doing what you love. 

 

Based on the details you've shared, I recommend contacting our support team outside of the Community so they can take a closer look at your account and assist you further. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social MediaFacebookTwitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET. 

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else.