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U
urniezius
March 3, 2022
Question

New employee's direct deposit keeps coming back as 'account not recognized'. I corrected the email as it was entered wrong, but all other info as been verified?

  • March 3, 2022
  • 1 reply
  • 0 views
Twice I get an email back stating that 'the account in unknown'. I did find an error in her email address on her employee file, but other than that, all info has been verified (bank account, tranit etc).

1 reply

J
JamesM4
March 3, 2022

Hello urniezius,

 

Welcome to the Community. Your payroll is a vital part of your business. QuickBooks provides a dynamic payroll module and it's important you're able to take advantage of it without running into issues. 

 

Based on what you've described, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. A specialist will also be able to share your screen and help you get to the bottom of this ASAP. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else. 

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