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totalcomfortspra
September 25, 2020
Question

NOT ALLOWING ME TO CHNAGE MY BUSINESS ADDRESS ?

  • September 25, 2020
  • 1 reply
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1 reply

L
LauraAB
September 25, 2020

Hi there totalcomfortspra,

 

I'm glad to hear that you're keeping on top of your business information in QuickBooks Online. Changing the details through the account's settings is an easy process, but I know how running into trouble while doing that can make things more difficult. I'm here to ensure that you're able to work out what's going on.

 

With these kinds of situations, it's helping to know what's preventing you from changing your business address. For instance, if it's an error message, that gives us insight into what's going on in one way, whereas something like a button not working might signal something else. In light of that, I have some troubleshooting for you to get started with.

 

Troubleshooting the cache, browser, app, and Internet connection are all great places to start since it rules out the possibility of any of these things negatively impacting QuickBooks Online's cloud servers. I recommend going through each of the following steps and checking after them if you're able to change your address.

If those don't resolve the issue you're running into, connecting with a QuickBooks Online support agent is the next step. Not only can you share with them what you've already tried, but they can also gather more details about the situation to work through it with you. Here's how to get in touch.

 

Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

Social Media: Facebook, Twitter, and Instagram.

 

Wishing you the best!

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