On the employee category the pay check list attached to each employee has disappeared when you click on the employee, where is it?

Hello nj6,

From what you're describing, it sounds like you're using QuickBooks Online's Standard Payroll service. It's a great way to manage your employees' payroll information, including their pay cheques and stubs. Making sure you have access to that information is important and I'd like to do what I can to help.

I haven't had any other reports of this, so it sounds like you may be having a cache issue. When I say a cache issue, I mean the browser or app you're using has too many temporary Internet files that are causing problems for the program to process and display properly. It's a quick fix. Check out this article to learn more: How do I clear my cache and temporary Internet files?

To troubleshoot more, if you're using the app, I recommend trying the browser instead. If you're using a browser, try a different browser to see if you get the option for the pay cheque list back on the employee profile. This helps us rule out both cache and browser issues when looking at situations such as yours.

Should that troubleshooting not work, please get in touch using one of the following methods.

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook and Twitter from Monday to Friday between 9 a.m. and 8 p.m. ET

Our tech support agents will be happy to assist and figure this out with you. Don't be afraid to give us a shout!