One employee's profile will net zero when I submit his hours on the payroll run. Looking at the breakdown it's allocating his entire net to income tax. How to resolve?

Glad to have you here, @northtecpainting.

Let's make sure you're able to run payroll with accurate amounts and taxes.

Since this is an unusual behavior in the program, let's try some browser troubleshooting and see if it resolves the problem. You can open your account in a private browser.

Unexpected issues in QuickBooks are sometimes affected by the large amount of data stored in the cache. A regular browser will constantly overwrite itself and will not remove history unless done manually.

A private browser will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Run the payroll and see if it gives you the correct payroll details. If it works, clear the cache to resolve browser issues in QBO. You can also use a different browser and see if the issue persists there.

If that doesn't work, I do recommend contacting our Support Team to get the issue reported to our engineers. You can request a representative to create a case ID for you and have them escalate this problem to our Technical Team.

To get a hold of a representative to check your account, follow these steps:

1. Go to the Help menu then choose the Search tab.
2. At the bottom click on Contact us.
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose your contact option to connect with a live agent.

Come back here if there's anything else you need help with Quickbooks Payroll. I'll be right here to help you out. All the best.