Our current employees bank account was compromised so he has had to close the account. We put his payment through direct deposit not knowing this. Can we cancel the DD?

Hi primekinesiology,

Welcome to Community!  I can understand the concern when your employee doesn't receive their direct deposit due to underlying circumstances.  QuickBooks Online Payroll provides other options to ensure you're able to pay your staff on time, in situations such as this.  I'd be glad to help!

Once payroll has been submitted and direct deposit has been processed, you cannot make any changes.  However, when we are unable to deposit the funds in the employee bank account, an email notification is sent to the principal officer on the account, with details of the failed transaction.  You can proceed to pay your employee with a paper cheque or e-transfer, for this pay period.  Once you receive the updated banking information for the employee, you can update their profile to ensure they receive their direct deposit on the next pay run.

Here's how to update the employee banking information;

1. Go to Payroll, then Employees 

2. Select the employee

3. Click Edit in the Payment method section

4. Select Edit ✎ to enter the new payment information

5. When finished, hit Save.

If you have any other questions, feel free to reach back out.  We would be happy to help!