Our firm always get a copy of the notification reg. PR direct deposit of the client. How can we change the setting so as not to receive this in the future?

Hi norly, 

Thank you for reaching out to us in Community! It's important to only receive emails and notifications that are relevant to you so that your inbox isn't getting cluttered. I want to ensure that this setting is adjusted for you.

Depending on your situation, your email might be able to be disconnected from your client's payroll. An example of when this wouldn't be an option is if the client's subscription is paid through your firm's Wholesale Billing. If this is the case, I recommend setting up these emails to go into a specific folder in your inbox so that they're not in your way. If you're not sure if this is a situation where the emails can be turned off, our support team outside of Community can help you sort this out. They can collect the account information and determine if this is a case in which the emails can be turned off from the back-end for you.

Here are your options for connecting with us to look into this matter:

Phone: Call 1-855-253-1536 from Monday to Friday from 9 a.m. to 8 p.m. EST.
Schedule a Callback or Chat: Click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
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Have a great day!