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megantenningcpa-
October 29, 2023
Question

Our previous bookkeeper is getting emails from the automatic payroll that was set up by her and we cannot find where to update and remove her email.

  • October 29, 2023
  • 3 replies
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Original commenter did not share additional details

    3 replies

    Trish_T
    October 30, 2023

    Hi megantenningcpa-,

     

    Welcome to Community!  It's important that your QuickBooks Online Payroll information is being received by the correct party.  I'd be happy to assist!

     

    There are two areas in your QuickBooks Online account, to review and make any necessary changes.  Let's start with your payroll settings.  Follow these steps to update the email address;

     

    1. Open your Settings ⚙ and select Payroll settings

    2. Click on the Edit 📝 in the Contact information section

    3. Make the necessary changes

    4. Hit Save

     

    In addition, you'll want to ensure the previous bookkeeper is no longer  listed as a user on the account.  Here's a helpful guide for your reference, to assist with user management in QuickBooks Online.

     

    Please don't hesitate to reach back out if you have other questions.  We'd be glad to help!

    terranogard
    February 20, 2025

    I can't find how to delete my last bookkeeper email address, he keeps on receiving the payroll emails.

    Alex M
    February 20, 2025

    Hi there terranogard,

     

    Thanks for reaching out about your payroll. QuickBooks Online Payroll is a great tool able to assist you in paying your employees for the hours they've worked. I can point you in the right direction for assistance with this.

     

    For assistance in removing this email, I recommend reaching out to the support team outside of the Community They'll be able to verify your account in the system to be able to make sure that the email in question is removed for notifications regarding payroll. You can reach them using these options:

     

    • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
    • Phone: dial 1-855-253-1536
    • Social media; Facebook or X / Twitter

     

    If you have any other questions, feel free to reach out here.

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