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buildwithkayel
April 19, 2022
Question

Overpaid Employee QBO

  • April 19, 2022
  • 1 reply
  • 0 views

Hello,

 

I accidently overpaid an employee, so now the downloaded bank transaction doesn't match the employee's payroll. I don't mind if the employee keeps the extra money, but I am not sure how to edit his pay. Can someone please let me know the easiest way to fix this? Or offer a different solution so the transactions can match.

 

Thank you!

1 reply

J
JamesM4
April 19, 2022

Hello buildwithkayel, 

 

Welcome to the Community. QuickBooks is a great program that offers a powerful payroll feature that helps streamline your business. I'll be happy to provide more info so you're on the right track with achieving your QuickBooks goals. 

 

Normally, you can edit a paycheque if:

  • It's the employee's most recently submitted paycheque.
  • It hasn't been paid to the employee yet.

If this paycheque is manually created, then you can delete and recreate it. If this is a Direct Deposit paycheque, then you can void it.

 

However, if the pay cheque has already been deposited or delivered to the employee, and you made a mistake that needs to be corrected, I'd recommend contacting our Customer Care Support. They have the necessary tools to pull up your account in a secure environment and help you process the adjustment.

 

For more detailed guidelines, I'm attaching some great resource that you can check:

If there's anything else you need help with, please leave a comment below or feel free to contact our support team. Let me know if you need help with anything else.

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buildwithkayelAuthor
April 21, 2022

Thank you for your response. I was able to delete the check and re-run the employee's payroll.

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