Skip to main content
L
Lynette T
October 10, 2022
Question

Pay cheque from previous year never paid

  • October 10, 2022
  • 1 reply
  • 0 views

Hello,

 

In my attempt to reconcile a newer client's books I have discovered they have a payroll cheque from over a year ago that was just never paid. Most employees were on direct deposit but this one in particular would get a printed cheque or e-transfer instead, and it seems the previous bookkeeper just forgot about setting it up... forever.

This employee no longer works for the company, but they are local so getting the money to them would not be an issue. Can I just go in, assign a cheque number, print it out and send it on its way? The old QBO payroll transaction is still just hanging out in the banking reconciliation page with no associated banking transaction to link it to... but I am hesitant about the proper way to fix this as it is from Sept 2021. Will I even be given the option to link a new banking transaction to such an old payroll cheque??

 

Any advice would be awesome!

Thanks,

Lynette

1 reply

J
JamesM4
October 10, 2022

Hi there,

 

Welcome to the QuickBooks Community. The program provides a powerful payroll module that simplifies the way you pay your staff. I'll be happy to share more info and help steer you in the right direction. 

 

Based on what you've described, you'll have to contact our support team so they can help enter the payroll info on your account. Doing this helps you achieve your goals in a timely manner allowing you to manage your work with peace of mind. Here's how to get in touch: 

 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
  • Social Media: Facebook, Twitter, and Instagram.

In the meantime, feel free to ask other questions in the comments below. I'll be one message away in case you need anything else. 

 


 

Terms & ConditionsAccessibility statement