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A
aroon_baksh
January 1, 2022
Question

Pay vacation pay in dollars

  • January 1, 2022
  • 2 replies
  • 0 views
I am trying to payout vacation pay to employees. Payroll only allows this to be entered in hours...when I use that number the corresponding dollar amount is much higher than what is accrued for that employee. I can understand that a raise might throw this off -- but a 2% raise is making far more than a 25% negative balance in some cases. How do I get around this apart from trial and error and can it be shown in dollar terms on the pay stub instead.... AND IS INTUIT PLANNING TO FIX THIS ISSUE?!

2 replies

A
aroon_bakshAuthor
January 2, 2022

As a follow-up to the message above. Now that I used trial and error to pay out the vacation pay (or as I close as I could). There is now an obvious mismatch between the hours and vac pay available. 

 

Another potential bug that i have noticed is that, until you enter any amount in the chq -- 0.4 or 0.6 hours is added to vacation pay for each employee on the current cheque being worked on which seems to line up exactly with whether or not the employee earns 4% or 6% vacation. This is overstates the vacation pay available. 

 

Also, it would be ideal if vacation payout could be added to the drop-down connected to the run payroll button similar to running a "bonus only". 

 

 

J
JamesM4
January 5, 2022

I hear you on this. Contacting our support team directly would be a good start to getting to the bottom of the issue you've described. I recommend getting in touch with them so you can save time and get back to doing what you love. I'll be here in case you have any other questions. 

J
JamesM4
January 3, 2022

Hello aroon_baksh, 

 

Welcome to the Community. QuickBooks offers a versatile payroll module that's designed to help you streamline your work. I'll be glad to assist so your account is reflecting the correct amounts. 

 

Based on the details you've provided,  I see you benefiting more by contacting our support team outside of the Community. The benefit of this is that a specialist will be able to open your account details in a private/secure environment. You can get in touch again with a specialist by using any one of the contact details below: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET. 

Feel free to keep me posted on how you make out. I'll be on standby in case you need anything else. 

A
aroon_bakshAuthor
January 5, 2022

Hi James, 

 

Thanks for getting back to me. As I am a bit short on time - is there a known issue that would have led to this problem? If so, I would be happy to reach out to support so that we can get it resolved in the first phone call. However, I am not thrilled that I still have not received a follow-up with the resolution on the issue that led to sharing files through "My Accountant" no longer working --  as I submitted this issue almost 1 month ago. That one already took me 2 or 3 calls!

 

My apologies for sounding negative - it is not my intention. I just feel like issues often take longer to resolve than I would expect.

 

Aroon

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