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D
dplommer
January 29, 2022
Question

payroll

  • January 29, 2022
  • 1 reply
  • 0 views

i have been using quickbooks for years but recently hired an employee and want to use the payroll feature. although quickbooks is offering a 30 day free trial the feature does not even work!  You cant activate it.  it has been a know technical issue for a week but this is very unprofessional.  it seems this is a basic feature of the platform and it is not available,  so how i guess i will pay my employee cash until quickbooks gets their act together

 

very disappointing

1 reply

T
Trish_T
January 31, 2022

Hi dplommer,

 

Thanks for reaching out here.  Welcome!  It's essential that you're able to get started with QuickBooks Online Payroll and I'll be happy to provide more information so you can reach your QuickBooks goals!

 

The first recommendation would be to clear cache on your browser, if you haven't done so already, and then log into your QuickBooks account using a private or incognito browser.  If you experience the same outcome, I suggest contacting us using one of the methods below, so we can take a deeper look into the situation from our end and ensure you're able to get started with the payroll feature as soon as possible.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Please don't hesitate to reach back out with any other questions.  We're always glad to help!

 

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