Payroll came out of an account that was closed. How come employees still received money. and no money came out of our new account.

Hey there info1540,

Welcome to the QuickBooks Community and thanks for reaching out here for support on this. You always need to ensure that you keep the payroll direct deposit information on file as up-to-date as possible. When you change bank accounts, it's crucial that you're updating your new bank account information in the correct places within QuickBooks Online so that your employees can be paid from the correct account. Let me walk through the easy process of editing your bank information for the account that's direct deposit is paid from in QuickBooks Online Payroll.

1. Navigate to the Payroll menu, then Employees.
2. Click on an employee to edit their profile and hit the Edit pencil for the Pay section.
3. Locate the question that reads "How do you want to pay Employee?" and use the Edit pencil to change the response.
4. Choose to Edit Company Direct Deposit Info and make the necessary changes to your account information.
5. Hit OK when finished.

If you've already updated your company's direct deposit info using this or a similar method, the next step to get this issue resolved is to connect with our team of support experts outside of the Community. They'll be able to collect the necessary account details to take a look at your account and support you on this. Here are some of the ways you can reach out:

Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. 
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I know that with the help of our highly-trained agents you'll get to the bottom of this and have this issue resolved in no time. Take care!