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Er_murphy
September 24, 2022
Question

Payroll cheque status at returned

  • September 24, 2022
  • 1 reply
  • 0 views

Hello, an employee pay cheque status is showing returned. Typically we received back the funds. I haven't seen anything as of yet, this is weeks now. The employee call the bank they say they don't have anything and to call your employer. Not too sure what to do with this. I want to pay employee, however, I should received the returned funds first. Thanks for your help! 

1 reply

Jen_D
Jen_D
September 25, 2022

I can help you get to the right support to check your Direct Deposit funds, @Er_murphy,

 

There are a few reasons why an employee's check is not deposited to the employee's account:

 

  • The employee's bank account information was entered incorrectly.
  • Issue with the employee's bank.
  • The check date falls on a weekend or holiday.
  • Payroll was submitted after the cut-off time. When it happens, the payroll will be processed on the next banking day.

 

For the first two reasons, the bank usually rejects the transaction and funds are returned to the employer's account. Which might have happened why you got the returned status. This process takes 2-3 business days to complete after the pay date.

 

If you did not received the funds back, please give us a call so we can trace where it is. Here's how to contact us:

 

  1. Go to the Help menu then select Contact us.
  2. Enter the keyword Payroll and Billing in the What can we help you with? box.
  3. On the next screen, scroll down to the Choose a way to connect with us section.
  4. Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.

Our Payroll Team can check your payroll logs and help review what happened to the employees check.

 

Let me know how the call goes, as I want to make sure you're taken care of. I'll be right here if you need other help with QuickBooks. Have a good one.

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