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A
aaaaaaa21
October 19, 2021
Question

Payroll Error - Wrong Rate of Pay for Several Pay Periods

  • October 19, 2021
  • 1 reply
  • 0 views

Hello, 

 

I have an employee who was given a raise, but the proper people were not notified to make the change in our QB Online Payroll System. Also, the employee did not notify anyone that he wasn't receiving the new rate of pay. Because of this, several pay periods passed before the mistake was found. In order to keep their work hours correct I need to take back those hours at the wrong rate of pay and reissue at the correct rate of pay. QB is not letting me enter negative hours worked so I am wondering how I would need to make this adjustment. Below is an example to help better illustrate the issue. 

 

Pay Rate Change 9/16 

Hours Worked at incorrect rate - 55 hours at regular rate  - 1 hour at overtime. 

I don't want to pay this hours at the difference in the rate change because he will be overstated on his hours worked at the end of the year. 

 

Thanks for your help! 

 

1 reply

T
Trish_T
October 20, 2021

Hi aaaaaaa21,

 

Welcome to Community!  It's great to hear that you've selected QuickBooks Online Payroll.  Having the correct information recorded is essential to ensure the employee forms are accurate at year end.  I'd be happy to help!

 

Based on the information you've provided, there's two things to consider in this situation.  If you've paid the employee with a paper cheque, you can review the pay cheque list and delete all employee pays dating back to the time the correction is needed, then re-run payroll to bring it back up to date.  However, if you've been paying the employee with direct deposit, we'd take care of it for you from our end.  Due to the nature of the information we require, I suggest contacting us using one of the methods listed below.  This will allow us to complete the pay editing process in a timely fashion and notify you when this has been resolved.

 

With regards to paying your employee for any outstanding amount, you can run an unscheduled payroll and manually select the pay period by following these steps:

 

1. From the left menu select Payroll and then Employees 

2. Hit Run Payroll 

3. Choose the Pay period from the drop-down.

4. Enter the Pay Date

5. Place a checkmark beside the Employee to be paid

5. Enter the required information

6. Click on Preview Payroll, then Submit Payroll

This will bring your employee up to date and paid in full!

 

Schedule a Callback or start a Chat: click the ? in the upper right of your account > enter "Contact support" > hit Contact Us >provide a brief summary of the situation > click Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

If you have any other questions, please reach back out.  We'd be glad to assist!

 

 

 

 

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