Question

Payroll Fees

Forum|Forum|4 years ago
November 22, 2021
2 replies
0 views

How do you get a response from Support that is meaningful? I have yet to see anyone explain how this new fee system is a benefit to those using Desktop for their accounting process. With increasing fees and no support, why would anyone stay? Not every business wants to be Cloud based and most do not want software spying on them and then charging them for the privilege. And to hold our information hostage if you don't pay? I believe there is a legal term for that. After 20 years of sticking with THIS company, if this is the direction that INTUIT is taking, I will be taking a different direction--after tax season of course. I would hate to be locked out of my own data.

QuickBooks Desktop

T

Trish_T

Hi Lisa2278,

Thank you for reaching out to Community! It's important that your voice is heard and we do appreciate your opinion with regards to the increasing payroll fees. QuickBooks Desktop recognizes your concern as we continue to remain aligned with our competitors. I'd be happy to provide some additional information.

Our goal is to to add options to current features while creating new ones and extending our resources for your business needs. These increases are based on future product development and enhancements, and are only implement when justified. As indicated in your license agreement, pricing and service options are subject to change. In addition, your information and security is something we don't take lightly and you can rest assured your account and data remains safe and secure. You'll continue to have access to your payroll and employee information while subscribed and this information isn't removed or deleted from an outside source and access remains limited to specific users on the account.

If you have any other questions, please reach back out. We're here for you!