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Diane18
June 9, 2022
Question

Payroll Item not showing up in Payroll Liabilities

  • June 9, 2022
  • 1 reply
  • 0 views

I had to add a payroll item for the new union agreement.  I have it set up exactly as the other company contribution items are set up yet when I run the payroll liability report, the new one I just opened does not show up.  There are amounts that should be listed dating back to May 1.  I have checked numerous times and have no idea where I'm going wrong.  The item shows up on the company summary on the pay stubs, just not on the Payroll Liabilities reports.  I'm stumped.  Can anyone help in this matter?

1 reply

J
JamesM4
June 9, 2022

Hi Diane18,

 

Thanks for connecting with us here. It's important you're able to get the resolution you need with this in a timely manner. I'll be glad to point you in the right direction so you're on the right track with your work. 

 

Based on what you've described, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. A specialist will be able to share your screen and have a visual reference of what you're seeing on your end. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else

 

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