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May 12, 2020
Question

Payroll Liabilities

  • May 12, 2020
  • 1 reply
  • 0 views

QBO thinks I have a huge payroll liability payment to make from last year.  It is a result of the transfer from QB Desktop to QBO and I want to get rid of it but can't figure out how.  All of the source deductions were paid while we were in Desktop. I have been told to just  I don't really get why the payments did not migrate over but am tired of trying to get an answer from the help desk.  Anyone know how I cam make this go away? :)

1 reply

PatriciaT
May 12, 2020

Hi there,

Thanks for reaching out. I'm happy to hear you're using our product and I know how important it is to have your books up-to-date after transitioning from one software to another. QuickBooks Online prevents you from starting all over during your transition by migrating all compatible data from your previous software. To help determine the best course of action for previous payroll liability payments, we'll need to have a closer look to your account.

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