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HoffJan
February 1, 2021
Question

Payroll Liabilities: Ontario WSIB - Adjustment not showing

  • February 1, 2021
  • 1 reply
  • 0 views

I setup QB online to track our WSIB owing but it was over half way through a reporting period (We report quarterly). The amount it shows that is owed is only half of the actual. I have made an adjusting entry to account for the difference but it still the wrong amount in the taxes / payroll window.

How do I get QB to recalculate the amount in this window?

1 reply

C
CaitlinOG
February 2, 2021

Hi HoffJan, 

 

Welcome to the Community! Using QuickBooks Online Payroll allows you to manage all aspects of your business in one place, making it easy to keep your records organized. I want to ensure that you're able to get the WSIB to show the correct amounts. 

 

To adjust the WSIB balance and have it reflected within the Payroll taxes menu, you'll record the adjustment using the historical tax payment option instead of using a journal entry. Here's how to enter this transaction: 

 

  • Navigate to Taxes from the left menu, then to the Payroll Tax screen.
  • Select Enter prior tax history.
  • Select Add Payment.
  • Here you'll enter the amount needed to adjust your WSIB, entering it as a positive amount to decrease the balance or as a negative amount to increase the WSIB balance. 
  • Once you're finished, click OK.

 

Your WSIB balance will then be adjusted. If you're feeling unsure about doing this process, you can contact our support team outside of the Community and one of our agents can help walk you through the process. Here's how to reach out to them: 

 

Phone: Call 1-855-253-1536 from Monday to Friday from 9 a.m. to 8 p.m. EST.
Schedule a Callback or Chat: Click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET. 

 

If there's anything else I can assist with here in Community please let me know. Otherwise, have a good evening! 

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