Skip to main content
December 9, 2019
Question

Payroll not allwoing me to hit approve button

  • December 9, 2019
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

AddieC
December 9, 2019

Hi there, 

 

Running payroll is an important part of operating a small business. With QuickBooks Online Payroll products, you can make sure your employees get paid on time, in just a few clicks. I'd be happy to shed some light on what may be happening here. 

 

If the "Approve" button is unresponsive, try clearing the cache and cookies in your web browser. These stored Internet files can cling to the background of your web browser and they can cause bugs in sites like QuickBooks. Here's how to do that: How do I clear my browser cache and temporary Internet files?

 

If the issue continues, try using Incognito mode in Google Chrome. This is a private window that operates independently from the rest of the browser. This is a great way to see if the issue is browser-related. Here's how to use it: Browse in Private

 

If the problem persists, try using a different browser all together. Also, you may want to try using a different network connection, such as your cell phone data or alternative Wifi network. 

 

If you're still in need of assistance, please reach out to our tech support team so we can investigate this further for you. Here's how to contact us: Get in touch

 

Have a great day.