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Jninevk1
January 6, 2022
Question

payroll reactivated in error

  • January 6, 2022
  • 1 reply
  • 0 views

I don't have or use payroll. As of January 1 2022 I keep getting pop messages that my tax tables are out of date. I turned it off in company preferences (edit menu), I also turned off pop-up notifications (general, edit menu) but it won't stop. It is listed under my company license that I use payroll, but I do NOT and never have and I cannot edit that field..... Suggestions?

1 reply

Jen_D
Jen_D
January 7, 2022

Hello there, @Jninevk1.

 

Let's make sure your payroll reactivation concern is addressed. In the meantime, review the status of the Payroll if it is showing active in the company file. Here's how:

 

  1. Go to the Employees tab and select My Payroll Service.
  2. Pick Manage Service Key from the list.
  3. In the Status column, verify if it says Active.
  4. You can also view your subscription status by pressing Ctrl + K on your keyboard.
  5. If the status says Active, click the OK button.

 

If it says active, download the latest payroll update anytime while in QuickBooks. Then close and reopen the program after. Here's how:

 

  1. Select Update QuickBooks from the Help menu.
  2. Go to the Update Now tab.
  3. Select Get Updates.
  4. Select File, then Exit.
  5. Restart QuickBooks Desktop.

 

However, if it says inactive or the error comes up again, we recommend contacting our Payroll Support Team to review your account. Click this link to contact QuickBooks Desktop support.

 

Please come back anytime if you have other payroll concerns for us. I'll be more than happy to help you out. All the best!

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