Payroll Tax Payment

Hello lajywelding,

You've done a great job with using the tools in QuickBooks Online such as the Audit Log. This feature in particular is a fantastic option for reviewing the activity in your account to see why things aren't lining up the way you're expecting. I can help you with the next steps of sorting this out.

The best way to resolve this sort of situation is to touch base with the QuickBooks Online support team so that an agent can gather all of the details of what's happened in your account and take a look at your Payroll in the back-end. Based on what you're describing, it sounds like you're using the Standard Payroll module. Occasionally, transactions can become "orphaned," meaning that what's in QuickBooks detaches from the back-end system and causes situations like this. Being able to take a deeper dive into your account helps us see if that's what's happened.

Typically, deleting a pay cheque and re-creating it wouldn't cause this sort of thing simply because the program would create a credit owed rather than removing the payment entirely. If the payment is missing from your account now, you may be able to recreate to zero that out, so long as the amount and date information of the pay cheque that was deleted and recreated wasn't changed. When you re-create it, you'll likely also need to manually reconcile the transaction in the Chart of Accounts by changing the status of the transaction to R. Follow the steps for unreconciling a transaction in the following article, except instead of removing the R, you'll be putting the R on the transaction: Undo and remove transactions from reconciliations in QuickBooks Online

To see if the payroll tax payment is still hanging out in your account, I recommend selecting Accounting from the left menu in QuickBooks to take a look at the bank and liability accounts in the Chart of Accounts. Click Account history to see the account register and each of the transactions.

Whether you're needing us to take a look at things in the back end or you simply need to recreate the transaction, I recommend getting in touch with QuickBooks Online support. That way, you can ensure you're accurately resolving the issue. Here's how to reach us.

Schedule a Callback or Chat: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat

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I hope you enjoy your weekend!