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sandhuhp
February 8, 2021
Question

Payroll taxes set up - QuickBooks online Accountant

  • February 8, 2021
  • 1 reply
  • 0 views

I did 3 payroll this year. I am trying to set up payroll taxes in QuickBooks online. I created payroll from Quickbooks online only. When I click on "Let's Go" button under payroll overview to set up taxes nothing happens. When I try to set payroll taxes by going to taxes tab from left hand side menu and click on payroll taxes. system ask me to enter T4 information for employees. It is not recognizing payroll cheques. Please help, I am using QBOA.

1 reply

Rebecca R
Rebecca R
February 8, 2021

Hello sandhuhp,

 

Thanks for being one of our awesome QuickBooks ProAdvisors. We appreciate users like you and love that you use our product to meet your firm's needs as well as the needs of your clients! Getting your payroll taxes set up is an important task, and I know how important your time is, so I don't want you to spend more time on this than necessary. Let me point you in the right direction.

 

I see what you're saying about the "Let's Go" button on the Payroll Overview page leading nowhere. I'll be sure to pass this along to my team so that we can get this fixed. There's another place you can go to get this set up as you've indicated, but it sounds like that's not quite working for you either. If it's prompting you to enter T4 information, that leads me to believe that you may have selected that you have prior payroll to enter. 

If you're not able to bypass the option to enter the T4 information, giving our team of Payroll experts a call will have you on the right track in no time. In order to get a better picture of what's going on, some screen shots or a screenshare and the exchange of some sensitive account details would be helpful. Since this is a public forum it's not the best place to exchange that information, so here's how you can reach out to us outside of the Community:

 

Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. 
Social Media: Facebook, Twitter, and Instagram.

I'm here if you have any other QuickBooks-related questions. Have a great day!

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