Payroll taxes were paid to CRA online, but they have not been applied to the payroll liability account. Do I need to change/update something? No previous issues.

Hey briegling,

Thanks for coming to the Community for support. Being able to record your transactions in QuickBooks Online is an important step in maintaining clean books. 

 I'd be happy to provide some information about your payments not transferring to the right account. 

This is a known issue currently in QuickBooks. It may be browsing data on your system that is preventing the software from doing what it is supposed to do. Here are some steps to resolve issues that are caused by browsing data:

• Clear your browser cache if you're using a browser
• Try a browser if you're using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

If you're still unable to see the payment in the Payroll liability account, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen if necessary. They'll also be able to attach your account to the list of affected accounts that are experiencing the same issue as you. You can reach them using one of these methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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If you have any other questions, feel free to reach out here.