"Payroll went through successful but not able to sync journal entries." Apparently something trying to use is no longer active. How do we find which item isn't active?

I can see the importance of syncing your payroll journal entries smoothly, anam. Inactive payroll items, employees, or lacking employee information can cause errors in syncing payroll journal entries in QuickBooks Online (QBO) Payroll. Let me direct you to the optimal support group to help resolve your issue.

You can simply view the details of the error, which includes information on how you can fix it. However, I still recommend reaching out to our QuickBooks Support Team to guide you through the process. They have the necessary tools to help you sync the payroll journal entries and reactivate the items.

Here's how:
 

1. On your QBO account, go to the Help menu.
2. Select Contact Us.
3. Enter your concern, then select Let's Talk.
4. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.
   

For more details about the support schedule, please see the article: Get help with QuickBooks products and services.

Additionally, you can find inactive payroll items from the Pay types section of your employee's profile. Here’s how to navigate:
 

1. Go to the Payroll menu and click Employees.
2. Choose an employee.
3. Scroll down to the Pay types section and select Edit or Start.
4. Click the View inactive items link.
    

Moreover, I've attached this article for future reference in case you need to take a closer look at your business finances, especially with payroll: Run payroll reports.

Should you require additional guidance with syncing payroll journal entries or managing inactive items in QuickBooks, remember, our Community space is always available for your queries. I'm rooting for you and your business.