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P
PatP
February 7, 2021
Question

Payroll YTD VacPay not updated on startup

  • February 7, 2021
  • 1 reply
  • 0 views

We had to enter YTD figures as in April we started Quick books.  So we had entered 2020 YTD figures with date of March 31.  I have since started doing payroll this summer.  I never checked anything until now doing T4's in Canada.  So I find it odd...The YTD figure gave amount for Hourly Wage to date and Vacation Pay-Accrual Paid Out to date.  I noticed at YE the Vacation paid out to date is out the amount that she put into the Vacation Pay -Accrual Paid Out.  We pay Vacation Pay to Hourly employee's on each pay check.  So What has been done wrong in the YTD entry that on the next PP the Hourly wage was the YTD amount plus gross hourly on this PP BUT the Vacation Pay - Accrual Paid did not increase.  So this figure is out the vacation that was paid to employee until March 31.  How can this be corrected?  Please Help!!  
Thanks,

Pat 

1 reply

L
LauraAB
February 8, 2021

Hi again PatP,

 

It's good to see that you're taking the time to review the numbers on your year-end forms to make sure everything is lining up as it should be. I'm here to help with making sure that your T4 amounts are correct in QuickBooks Online.

 

For this kind of situation, taking a closer look at your payroll setup and the amounts you're referring to will help us with determining what steps we can take to resolve these figures. Having a one-on-one conversation with a member of our support team will provide the opportunity to go into even more detail and for our team to review the information. There are a number of deadlines to meet at this time of the year, so I want to make sure this is addressed as soon as possible.

 

There are a few ways you can reach out to support, so feel free to choose from the options below and go with whichever works best for you.

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

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Support hours are from Monday to Friday between 9a.m. and 8 p.m. ET.

 

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