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July 3, 2020
Question

Pd7a help. hello, something has changed in quickbooks online recently. when i go to payroll tax, there is no longer any access to monthly or yearly or any forms. help!

  • July 3, 2020
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1 reply

AddieC
July 3, 2020

Hi there, 

 

Running your business with QuickBooks Online is the best way to organize your accounting tasks. With the addition of Payroll, you'll find that your work becomes even more streamlined, making your business bookkeeping simple. If you're having trouble viewing your PD7A or other payroll tax forms, there's a few troubleshooting tasks you can try in order to resolve that. I'd be happy to point you in the right direction for help with this. 

 

If you're still subscribed to Payroll and this is the first time you've experienced missing information, there may be a browser-related issue causing loading or latency issues within the account. Try some browser troubleshooting to get this sorted out. 

 

Try clearing the cache and cookies in your browser to remove any stored Internet files that may have built up in the background of your browser. Here's how to do that: Clear cache and cookies to fix issues when using QuickBooks Online

 

If the issue persists, try using an Incognito window in Google Chrome. This is a private browser that doesn't get impacted by cache and cookies. Here's how to do it: Browse in Private.

 

You should also try using an alternative browser all together. 


If you've given the above steps a try and you're still not seeing your PD7A or other payroll tax forms, please reach out to our tech support team so an agent can investigate this further for you. I want to make sure this issue is resolved for you, and it's important that our team can make sure there's nothing going on in the back-end. 


Cheers.