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jmkentel
April 25, 2020
Question

QBO payroll and company paid contributions

  • April 25, 2020
  • 1 reply
  • 0 views

I have life insurance, company paid, contributions for staff.  I understand from the CRA, they are non-cash taxable deductions but QBO payroll seems to be treating them as non taxable- it seems to calculate the EI/CPP properly but I have to run on the CRA payroll calculator and then adjust the tax for every employee.  QBO doesn't let me set the deduction/ It doesn't allow me to change that, and I can't find a way to 'fix it.  I also do an RRSP contribution for one staff, and it is throwing off my CPP/EI as well.  Any ideas on how to fix?

 

 

1 reply

L
LauraAB
April 27, 2020

Hello again jmkentel,

 

Thanks for sharing some of the details of what's happening with your payroll here in Community. In this instance, an important part of figuring out what your options are for your deductions and how to set them up depends on which version of QuickBooks Online Payroll you're using. While both Standard and Advanced Payroll are great, they each have different options and different steps that need to be taken to use the options available.

 

For that reason, I recommend reaching out to QuickBooks Online support directly. That way, the agent can securely gather your information to get you back on track with running your payroll and give you confidence in the numbers generated by the program.

 

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

 

Choose whichever option works best for you. Have a great week.

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