QBO payroll not working....what can I do to resolve?

Welcome to the Online Community, shannondgarrett.

Let’s get your payroll up and running by performing the browser troubleshooting steps.

Log in to your QBO company using a private window or incognito mode and run payroll from there. This allows you to surf the web without storing the browsing history and the web cache.

Here's how:

• Google Chrome: press Ctrl + Shift + N.
• Mozilla Firefox: press Ctrl + Shift + P.
• Internet Explorer: press Ctrl + Shift + P.
• Safari: press Command + Shift + N.

If you can use the Payroll feature seamlessly, clear the cache of your regular browser. The next time you access a webpage, it will load and display the most recent version of the site.

Should this not work in a private window, switch to a different browser to help narrow down the cause of this unexpected behavior.

To see what’s newly added in QuickBooks, you’ll find the detailed information by visiting the QuickBooks Small Business Centre.

Stay in touch if you have any other concerns. Please know I’ll be right here to assist further. Have a good one.