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May 7, 2021
Question

QuickBooks Online Payroll has been unable to complete the test credit and debit from your bank account ending in ....2219.

  • May 7, 2021
  • 1 reply
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1 reply

May 7, 2021

Hi there,

 

It's important that the program is functioning at its fullest potential. Don't worry, I'll be glad to give you a hand so you can continue to reap the amazing benefits that QuickBooks offers. 

 

To make sure we're both on the same page, are you referring to the test transaction for direct deposit? If so, you can retrigger the test transaction again by following the steps below:

  1. Click on the Settings ⚙️ icon, > Payroll Settings.
  2. Under Payroll, navigate to Direct Deposit.
  3. Click on Yes! Let's get started.
  4. Click the Edit button next to the Bank Account field.
  5. Enter the following number sequence into the bank account field: 123456789.
  6. Hit Save and close.
  7. From here, return to your Payroll Settings from the Gear icon and select Direct Deposit.
  8. Click on the Edit button next to the Bank Account field.
  9. Re-enter the correct bank account number and make sure you save the changes.
  10. This should re-trigger QuickBooks Online to send the test transaction to your bank. I recommend waiting another three business days for the transaction to appear on your bank account.

If you're still unable to verify the test transaction after three attempts, I suggest contacting our support team using this link here for further assistance. Let me know if this info helps by leaving a comment below. I'll be on standby.