Record of employment.

Hey there HNeale,

Welcome to the QuickBooks Community. It's important that your able to create a Record of employment without running into any issues. I would be happy to point you in the right direction.

In order to better assist you, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen and guide you back on the right track. You can reach them by following one of these methods:

• Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
• Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, and Instagram.

If you have any other questions, feel free to reach out here.