ROE keeps telling me that boxes 12 and 16 are incorrect but they are correct. Why won't it work?

Preparing and submitting a Record of Employment is a vital process in your business, @jenkins-chaldeco.

Let me assist you with processing your ROE and identifying what's causing the issue with boxes 12 and 16. For this, we have to review first the data you entered in the file.

For Block 12, you must enter the ending date of the final pay period and not the date on the employee's cheque.  Then, for Block 16, enter the correct code, full name and telephone number.  Here's a helpful link for the ROE block by block instructions.

If you're still getting a problem given that the data is accurate, try logging in to a private web browser. Unexpected issues in QuickBooks are sometimes associated with the amount of data stored in the cache. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.

Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Try to pull up the ROE again and see if it gives you the same problem. If it works correctly, clear the cache to resolve browser issues in QBO. You can also use a different browser and see if the issue persists there.

Please don't hesitate to revisit this thread if you need additional assistance with the ROE process. I also want to know if the troubleshooting worked for you. I'd love to help whenever you need it!