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August 29, 2023
Question

Setting up payroll all of the employee information is entered but it is saying information is missing and will not move on to the next step of adding payroll history?

  • August 29, 2023
  • 1 reply
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1 reply

August 29, 2023

Hi juliebrouwer73-g,

 

Welcome to Community!  QuickBooks Online Payroll is a dynamic way to pay your staff with confidence.  It's important that your employee information is complete, to prevent delay.  In this situation, I encourage you to contact us, so we can work with you directly.  A member of our Customer Care team will be delighted to provide the assistance you need, to ensure you're able to successfully proceed with payroll as scheduled.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Please feel free to reach back out with other questions.  We're always happy to help!