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M
Marl-dev
April 6, 2023
Question

Signed up for trial payroll, once it ended account put on hold and cant register for payroll. Was told it is a big investigation, then emailed its solved. its not

  • April 6, 2023
  • 1 reply
  • 0 views
Emailed stating the investigation is solved, if further issues please call. Nothing changed at all, called and spoke for over an hour combing through details. Nothing worked. Then was told it would take 24 hours. I said that doesnt sound right or else you would send the email saying ti was solved after 24 hours or include in the email to wait 24 hours. I was told I would get a call back today at the 24 hour mark and received nothing and nothing changed. I just want to (for some reason despite bad service) sign up and pay for payroll services....

1 reply

T
Trish_T
April 6, 2023

Hi Marl-dev,

 

Thanks for reaching out here.  It's important that you're able to successfully activate your QuickBooks Online Payroll, so you can pay your staff on time.  It's essential that you're provided the support you need to accomplish this without further delay!

 

Please contact us outside of Community, so we can look further into this situation from our end and escalate the issue for further review by our Development Team, as necessary.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Please feel free to reach out again, with other questions.  We'd be happy to help!
 

 

 

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