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Jackie97
August 3, 2023
Question

SIN Number

  • August 3, 2023
  • 1 reply
  • 0 views

I have an employee who works at location A and is set up no problem on quickbooks. When we try to set him up for location be we get an error code that his SIN number is incorrect.  It is in fact the correct sin number. We have not had this issue before with employees who work multiple locations. Can anyone help?

1 reply

J
JamesM4
August 3, 2023

Hello Jackie97,

 

Thanks for reaching out to us in the Community. It's important you're able to add and manage your employees in QuickBooks with ease. Rest assured, I'll be happy to steer you in the right direction. 

 

I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.

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